I had lunch recently with a very competent business leader who has worked primarily at large Fortune 500 companies. She is the model of Ask, Don’t Tell Leadership in practice. Yet, at times, she finds herself guilty of providing solutions for her team. She assumes that by the time her employees come to her, they [...]
In a movie, one character may yell and even strike another character. Actors train so that their emotions and actions appear lifelike on screen. They embody their roles when the camera is rolling. Later that night, however, these same actors might go out to dinner and laugh and joke the night away. They can and [...]
One of my best friends is a senior vice president for one of the world’s largest travel companies. He was recruited to do for them what he has done for three other organizations over the past five years: install a unique marketing system that increases revenues by hundreds of millions per year. Despite his impressive [...]
Dear Coach, Questions: I own and run a company, but my leadership skills are sometimes lacking. My Senior Team refers to me as “Mr. Softy,” because I fail to discipline those who breach company policies. I am having particular difficulty with my VP of Sales. While he does bring in new accounts, he consistently enters [...]
Dear Coach, Question: I have always been intrigued by politicians, who utilize “Town Hall Meetings” to communicate with their constituents. These meetings seem to be a great tool, allowing voters to ask any questions they want. Recently, I decided to try out the Town Hall concept on a corporate level. I manage a company of [...]
In any company or organization, a new member can create tremendous waves. These waves, or changes, may be obvious in small organizations or in large companies, particularly when a new member of management comes aboard. Despite the size of the company or position filled, however, a new team member’s presence inevitably creates change. You may [...]
When you find yourself confronted with an opposing viewpoint, how do you first react? It is likely you feel immediate discomfort, which leads you to employ some type of resistance. Resistance takes many forms: defensiveness, withdrawal, anger, inflexibility, passive-aggressiveness – the list goes on and on. In coaching executives, I frequently emphasize that resistance to [...]
Question: I am a VP and have about forty people reporting to me through 6 direct reports. I seem to be continually dealing with exceptions from the managers. What should I do? Answer: It would seem that you have an issues that need to be addressed regarding your organizational roles and responsibility for you and [...]
Q: I am a sales manager for a business services firm in Minneapolis. I am responsible for all new business revenue for my company and I have 5 sales people that work for me. Of the 5 sales people only one is a star performer. The issue I am having is he breaks all the [...]
Q: After working at one company for 10 years, I would like to begin my own business. What issues do I need to consider, and how do I know when it is the right time to take the “big step?” A: Almost 20 years ago, my roommate asked me to spend a day of my [...]
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