Q:In last week’s column, you gave advice about starting a business, and you kept preaching about writing a business plan. I own a business, I don’t have a plan, and I’m doing just fine. What’s the big deal? A: How do you know your business is doing “fine” if you do not have a business [...]
Q: I lead a small company, and I manage it very tightly. In meetings, I find I am the only one offering ideas, while others do not contribute. Although my ideas have really worked to grow the company, I feel I am doing it alone. What should I do? A: If you think you are [...]
Q: I have four people reporting to me, and I feel like none of them are accountable. What can I do to make them more accountable? A: Establishing accountability is a common challenge for entrepreneurs and managers. I suggest using a process I learned from a good friend, Henry Chidgy, who once ran several railroad [...]
Question: Have you written on the “annoyance factor” yet? In my eighteen years running business affairs at three different studios, we always talked badly about the “leader” who could only ask questions and never come to a decision. I agree with your premise about Ask, Don’t Tell, but not taken to the extreme. Do you? [...]
We have more individual choices than ever. We can choose from sixteen movies at a megaplex, eight different kinds of orange juice (low acid, some pulp, not from concentrate, etc.), and countless shoe brands and styles. Is it any surprise that we want to be free to make choices in our jobs as well? If [...]
Why is it important to lead with questions? Why this strategy over others? Organizations are made up of people. Like you, every employee has his/her own goals, aspirations, concerns, experiences, and dreams. And each of us has an ego. The ego allows us to believe that we are capable of performing many tasks successfully. In [...]
When you log onto the Internet, do you stay focused on your search exclusively, or do you occasionally follow strings of curiosity? We often go where our curiosity takes us, which is human nature and usually fun. Problems arise, however, when our curiosity takes someone else for a ride. If you are conversing with a [...]
Dear Coach,I own and run a company, but my leadership skills are sometimes lacking. My Senior Team refers to me as “Mr. Softy,” because I fail to discipline those who breach company policies. I am having particular difficulty with my VP of Sales. While he does bring in new accounts, he consistently enters them incorrectly [...]
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