We like people like ourselves–people who do and think about and value similar things. I remember reading a long time ago that a dentist in India often has more in common with a dentist in the United States than they do with either of their neighbors. At first I wondered how true that was until I met some folks in the call center business from France, Canada, China, and India and found many connection points. We had a lot to talk about, and it wasn’t hard to imagine how, under different circumstances, we would have enjoyed working together.
When leading an organization or building an effective team, it is critical to connect all the players to a common or shared interests. If you’re uncertain what these shared interests are, ask, “What do my employees want that I can also want for them?”