The one who takes the notes controls the information.
When you’re meeting with your boss, colleagues, or customers, take notes. Then, within 24 hours, send your notes to all participants. Ask if these notes accurately reflect the meeting and the actions that need to be taken (and by whom). By taking notes, you:
- Demonstrate an understanding of the situation;
- Provide others with a chance to clear up misunderstandings;
- Stand to “win” more often, because if others fail to raise objections their silence will be taken for agreement;
- Elevate the importance of your meetings, so that others come more prepared in the future.
It is remarkable how often people leave a meeting in perceived agreement only to find out later that they weren’t. This note-taking practice may seem like extra work at first, but it greatly reduces conflict and misdirection, you are more likely to win disagreements, and others will come more prepared to future meetings with you.