Challenge: This executive was working directly for the CEO/Owner who: was entrepreneurial and judgmental; made destructive comments; took too much credit for others’ success; and excused their own actions. The COO was being treated like an underperformer while actually performing better than market peers.
Action: We worked at building a stronger relationship between the CEO and COO. We reframed the COO’s perspective to give broader understanding, and built a stronger supporting team for the COO. We developed greater alignment and engagement of GM teams. We worked to increase the COO’s understanding of their personal values and the organization’s values: where they clashed and the trade-offs required to work in this environment.
Result: Ultimately, the COO determined that leaving the organization would benefit both the organization and the COO. The COO made a peaceful transition out of this position and into the CEO position of another organization that is thriving.